Communication Center

Manage all of your customer conversations in one place.

Receive. Respond. Engage.

Grow your business and strengthen customer relationships by engaging with your customers from one central hub, integrated with PestPac: Communication Center. Manage all of your customer conversations — whether they prefer chat, text, email or phone* — all in one place. *Not available at initial launch.

Streamline Communication

Conduct, record and review communications from one central hub so nothing is missed.

Service Your Customers

Instant transparency into account details enables true first touch resolution.

Frequently Asked Questions

Currently, Communication Center is only available for PestPac customers.

Chat is available through CustomerConnect.

Chat is also available to be added to your website.

Moving forward, Communication Plan usage will be quantified as “credits,” superseding the use of “minutes” and “SMS.”

  • Total number of conversations
  • Number of conversations broken down by channel
  • Number of conversations broken down by agent
  • Time to first response
  • Time to close

Trusted by the world's largest field service businesses

 Termio Pest Control

Communication Center has helped us to get more in touch with our customers and be able to provide an experience for them that they don't often get when it comes to pest control. [Communication Center] elevates our customer’s experience."

Katie Wood, Director of Finance and HR, - Termio Pest Control


Simplify your everyday processes by managing customer relationships and engagement across channels, all in one place.

One of our account managers will reach out to you shortly.