Communication Center
Manage all of your customer conversations in one place.
Send. Receive. Engage.
Grow your business and strengthen customer relationships by engaging with your customers from one central hub, integrated with PestPac: Communication Center. Manage all of your customer conversations — whether they prefer chat, text, email* or phone* — all in one place. *Not available at initial launch.
Streamline Communication
Conduct, record and review communications from one central hub so nothing is missed.
Service Your Customers
Instant transparency into account details enables true first touch resolution.
Frequently Asked Questions
What software platforms does Communication Center work with?
Currently, Communication Center is only available for PestPac customers.
Chat is available through CustomerConnect.
Chat is also available to be added to your website.
Currently, Communication Center is only available for PestPac customers.
Chat is available through CustomerConnect.
Chat is also available to be added to your website.
How are minutes or SMS messages counted?
Moving forward, Communication Plan usage will be quantified as “credits,” superseding the use of “minutes” and “SMS.”
Moving forward, Communication Plan usage will be quantified as “credits,” superseding the use of “minutes” and “SMS.”
What metrics will I be able to track?
- Total number of conversations
- Number of conversations broken down by channel
- Number of conversations broken down by agent
- Time to first response
- Time to close
- Total number of conversations
- Number of conversations broken down by channel
- Number of conversations broken down by agent
- Time to first response
- Time to close
Trusted by the world's largest field service businesses
Communication Center has helped us to get more in touch with our customers and be able to provide an experience for them that they don't often get when it comes to pest control. [Communication Center] elevates our customer’s experience."
Katie Wood, Director of Finance and HR, - Termio Pest Control
Simplify your everyday processes by managing customer relationships and engagement across channels, all in one place.
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Reach Us
Sales: (866) 794-1658
Service: (800) 762-0301
101 Crawfords Corner Road Suite 2511-W, Holmdel, NJ 07733
