Remain connected to what your customers think and how satisfied they are with their service, giving you an opportunity to address any discrepancies and improve your customer’s experience.
Automatically send surveys to customers once services are complete.
Spot unhappy customers before they leave and identify top and bottom performers among your employees.
When comparing solutions, you should consider that you would potentially need products from different vendors for internal and external reviews. WorkWave offers solutions for both! While Customer Surveys allow you to manage reviews and data internally, Online Reviews enable customers to provide feedback on your business and let the world know.
Yes. You can poll customers on how they feel about the value of specific services and gain insight on strengths and weaknesses as perceived by your customers to determine offering similar or new services.
PestPac Customer Surveys have helped us gain insight we didn’t previously have into our top and bottom performing employees and services. In the short time we’ve been using this product, we’ve also been able to identify and save a customer who may have otherwise canceled.”
Jim Gibbons, Owner - F&W Pest Control
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